How a Florida Country Club Successfully Optimized Technology and Service During a Large Renovation
“Working with the team at Mindcore Technologies was an excellent experience. Their customer-centric approach, attention to detail, and technical expertise made a significant impact on our club’s reopening.”
-COO of Country Club
The Client
A premier country club, located in Boca Raton, Florida—well-known for its beautiful grounds, luxurious amenities, and top-notch golf courses—was undergoing major changes including a significant renovation of its facility. The country club’s new management understood that the renovation was going to require substantial teamwork, collaboration, planning, and vision. Along with this renovation, they wanted to ensure that the club’s IT strategy was fully aligned with its expanding operational needs and evolving business requirements.
The Challenge
At the onset of the renovation, management wanted to ensure that the proper collaborative leadership necessary to take technology in the anticipated direction—one that would drive continued innovation and ironclad security—was fully locked in place. With a forward-thinking mindset, the club’s management decided to engage Mindcore Technologies to conduct a thorough independent review and assessment of the club’s current IT infrastructure.
The initial assessment provided by Mindcore revealed some gaps in the club’s current IT infrastructure along with potential cyber security issues that would require attention given the dynamic nature of technology and the Internet. This coupled with existing technology support matters, a desire to optimize response times to provide best-in-class service to stakeholders, and a strategic need for more comprehensive planning to elevate the management of the IT project portfolio and infrastructure led the club’s management to ask Mindcore to provide appropriate recommendations that would take the club’s technology to the next level during this time of considerable change.
Overall, it was important for the IT team to shine during this time of transformation. Ultimately, the club wanted to raise the bar of excellence for its IT department and make it a model for its industry.
The Solution
After digesting the detailed IT audit and cyber security assessment that had been prepared by Mindcore along with its executive summary—including a roadmap and budget to optimize existing technology—the country club’s management was eager to immediately kick off discussions with Mindcore.
According to Matt Rosenthal, CEO of Mindcore, “This proved to be a very positive step forward for the club. We were excited to take a deep dive into how we would be able to provide even more reliable, secure, and efficient IT infrastructure that would provide staff and members with a highly optimized and seamless experience.”
Mindcore worked closely with the club’s management to fully understand their needs and priorities. Through some really insightful conversations, Mindcore’s team was able to formulate more strategic and tailored solutions that would support the club’s future growth and success. During discussions, the team at Mindcore led the club’s management through a structured discovery process that included:
- What they were specifically looking to do
- What was most important in terms of priorities
- What success would ultimately look like for them
After getting a fuller understanding, Mindcore went into action to optimize the technology environment at the country club. This included getting control over any lingering cyber security issues while developing and implementing new processes/workflows. This would ultimately set the stage for the club to increase efficiency with its IT infrastructure operations and reporting abilities.
Mindcore’s solution for getting the club’s IT infrastructure in line with the renovation and expanding operational needs included the following tasks:
- Conducted a multi-day site survey to gather feedback on IT issues
- Instituted a dedicated IT service management ticketing system
- Reviewed all outstanding contracts with technology/software vendors
- Added a dedicated virtual IT director to ensure ongoing leadership
The Result
After the initial optimization of the IT environment was successfully completed, the club’s management was so pleased with the results from realigning the IT infrastructure, mitigating existing cyber security issues, and the professional manner in which the entire project was efficiently managed from start to end—they decided to make some changes.
The club asked Mindcore to fully take over and manage the day-to-day support of the technology department. This would also include providing the lead on all IT aspects of the club’s major renovation. After initially working together, management felt entirely confident that Mindcore would ensure all technology operations ran smoothly while tackling any IT issues that might arise along the way.
Mindcore immediately hit the ground running—placing orders for any equipment that was still outstanding to ensure that all departments would be ready when the grand reopening took place following the renovation. They addressed other IT issues uncovered, kept project plans fully on track,
and engaged all vendors working on the project. The club’s management would later share with Mindcore that they were extremely pleased with the way in which they were able to boost the technology department to align with the club’s large renovation and desire to provide world-class service.
Ultimately, the success of the grand reopening and partnership was best summed up by the country club’s Chief Operating Officer:
“Working with the team at Mindcore Technologies was an excellent experience. Their customer-centric approach, attention to detail, and technical expertise made a significant impact on our club’s reopening. Thanks to their efforts, our IT infrastructure was rock-solid, secure, and efficient, and our staff and members were able to enjoy a seamless experience. We look forward to continuing our relationship with Mindcore Technologies and building on the success we’ve achieved together.”
