Auto attendants create a comprehensive and easy-to-navigate menu system for internal and external callers. This system lets users quickly locate and place or transfer calls to specific members or departments in your organization.
Call queues greetings are used when someone calls into a phone number for your organization in order to optimize the user experience. Call queues include the ability to instantly put calls on hold and search for the next available agent while the caller listens to music. You can create single or multiple call queues for your organization.
When you obtain a Microsoft Teams Phone System license for a user, they are able to get voicemails left by callers. After you assign a Phone System license and phone number to a user, Cloud Voicemail is set up automatically for them.
Microsoft Teams Phone System Direct Routing
Many companies decide to use their own telephony carrier for Public Switched Telephone Network (PSTN) connectivity by using Phone System Direct Routing. If you have installed the Microsoft Teams application with chat, teams, channel, and other applications, you’re now ready to add cloud voice workloads. With Direct Routing, you can use Phone System with virtually any telephony carrier. Before deploying Direct Routing, you should ask yourself two main questions:
- Which users will I enable Direct Routing for?
- Do I have the required licenses to utilize Direct Routing?
Microsoft Teams Phone System Training
Before using Microsoft Teams Phone System in your organization, it is important to understand the main functions of the system, as well as its nuances. At Mindcore, we will help plan, implement, and monitor your Phone System so you can work as effectively and efficiently as possible. As your dedicated IT services provider, our team is committed to ensuring that you receive the knowledge base and training necessary to be successful. Also, Microsoft has plenty of ‘how-to’ videos and other resources for you to reference as you complete the integration process.