Microsoft Teams Phone System

Microsoft Teams Phone System enables call control and private branch exchange (PBX) capabilities in the cloud with Teams and Skype for Business Online. Simplify your technology infrastructure with this all-in-the-cloud solution for greater collaboration and increased productivity. 

What is Unified Communications as a Service (UCaaS)

Can Microsoft Teams Replace Your Phone System?

Microsoft Teams Phone System allows companies to replace their existing on-premises PBX system with a set of features delivered from Microsoft Office 365 that is closely integrated into their cloud experience. Depending on the specific needs of your business, eliminating your current phone system might not be the ideal choice. In order to determine whether this solution will work for you, let’s review the main services offered with a Microsoft Teams Phone System. 

Auto Attendants

Auto attendants create a comprehensive and easy-to-navigate menu system for internal and external callers. This system lets users quickly locate and place or transfer calls to specific members or departments in your organization. 

Call Queues

Call queues greetings are used when someone calls into a phone number for your organization in order to optimize the user experience. Call queues include the ability to instantly put calls on hold and search for the next available agent while the caller listens to music. You can create single or multiple call queues for your organization.


When you obtain a Microsoft Teams Phone System license for a user, they are able to get voicemails left by callers. After you assign a Phone System license and phone number to a user, Cloud Voicemail is set up automatically for them.

Microsoft Teams Phone System Direct Routing

Many companies decide to use their own telephony carrier for Public Switched Telephone Network (PSTN) connectivity by using Phone System Direct Routing. If you have installed the Microsoft Teams application with chat, teams, channel, and other applications, you’re now ready to add cloud voice workloads. With Direct Routing, you can use Phone System with virtually any telephony carrier. Before deploying Direct Routing, you should ask yourself two main questions:

  1. Which users will I enable Direct Routing for?
  2. Do I have the required licenses to utilize Direct Routing?

Microsoft Teams Phone System Training

Before using Microsoft Teams Phone System in your organization, it is important to understand the main functions of the system, as well as its nuances. At Mindcore, we will help plan, implement, and monitor your Phone System so you can work as effectively and efficiently as possible. As your dedicated IT services provider, our team is committed to ensuring that you receive the knowledge base and training necessary to be successful. Also, Microsoft has plenty of ‘how-to’ videos and other resources for you to reference as you complete the integration process.

Work with a Microsoft Teams Expert in NJ

At Mindcore, we pride ourselves on high-quality customer service and our ability to deliver personalized IT solutions that are aligned with your business goals and objectives. No matter the size or complexity of your organization, our IT specialists will leverage their extensive expertise and skills to solve your problems and grow your business. Please contact us to learn more about Microsoft Teams Phone System or to schedule a virtual consultation today.

Features of Microsoft Teams as a Phone System:

Microsoft Teams Phone System offers a wide range of features for businesses to take advantage of, including:

  • Auto Attendant
  • Call Center Integration
  • Microsoft Calling Plans
  • Cloud Voicemail
  • Microsoft Teams-certified Devices
  • Call Queues 
  • Cloud Compliance Recording
  • Direct Routing
  • Audio Conferencing

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