UC Monitoring

Unified communications (UC) platforms form the basis of some of the most essential business systems, regardless of what type of company you run. As the demand for a seamless user experience increases, it’s important to have the proper monitoring infrastructure in place to proactively address problems and maximize productivity in the workplace.

What is Unified Communications as a Service (UCaaS)

Microsoft Teams Monitoring

Microsoft Teams is the fastest growing application in Microsoft’s history and it has become pertinent to many organizations during the global Covid-19 pandemic. Once adopted, Microsoft Teams requires assessment, monitoring, and optimization on a regular basis to ensure businesses reap the benefits Teams has to offer. With comprehensive Microsoft Teams monitoring, you can predict and eliminate the risk of user complaints.  Despite the loss of control that comes with cloud-based applications like Microsoft Teams, your IT needs to guarantee reliability and high performance 24/7.

Common Microsoft Teams Usage Problems

Messages and Threads

One of the most prevalent issues related to Teams is not being able to see the latest messages or threads. You may need to restart the app manually to trigger a refresh. Depending on which operating system you use, Windows or Mac, the steps to complete this process will vary. If this doesn’t work, try checking to see if you have a stable internet connection. You can also attempt to log in and out of the Teams web app if the dedicated desktop app isn’t functioning properly.

Webcam or Microphone

The most frustrating thing is when your webcam or microphone isn’t cooperating on a call, especially if that call is with an important client. The issue could likely be hardware related or a problem with your Teams privacy settings. First off, you’ll want to make sure your webcam and microphone are enabled before joining a call in Teams. If all else fails, the problem might be due to permissions – make sure that you’ve granted your web browser and the webpage permission to utilize your webcam and microphone.

Failure to Receive Notifications

If you’re not getting notified about certain things in Teams, communication with other members of your organization as well as external stakeholders may be disrupted. You may need to check your notification options under settings in the Teams app and make sure you’ve enabled them.

Teams is Freezing

Last on our list is an issue with the Teams app freezing up. When this happens, the easiest resolution is to force-quit the app and try launching it again. When you open the app again, everything should load as normal. If you’re still having trouble, don’t panic. As a backup, you can use the Teams web app instead and log in to your respective account. 

Monitor Microsoft Teams with Mindcore

At Mindcore, we provide effective UCaaS solutions customized to the specific needs and goals of your business. Our IT experts have years of experience working with Microsoft Teams and Office 365, and helping clients utilize their applications successfully. To speak with a member of our team about UC monitoring or to schedule a virtual consultation, please contact us today.

Why UC Monitoring is Important

Users are extremely sensitive about the quality of service that Microsoft Teams provides. Continuous Teams monitoring will satisfy the need for high up-time, problem resolution, and boosted security measures. UC monitoring for Teams is necessary for continued usage and deployment success, whether you:

  • Send an instant message
  • Use a channel to upload or download a document or post a message
  • Search for users, checking their presence
  • Use Teams to perform all your internal and external calls and hold web meetings

UC Monitoring Tools

Investing in UC monitoring tools is critical if you want to ensure that your users get a high-quality experience when they collaborate over voice and video. First, assess whether your current systems can take on the additional capabilities required by a UC environment. Expanding your existing toolset is a faster and cheaper way to strengthen your monitoring. However, if your equipment cannot adequately support the extra monitoring needed for UC, then you need to start looking elsewhere for suitable products.  When you work with Mindcore as your UCaaS provider, we will handle every step of the process, from installation to ongoing monitoring and support. Our team has the knowledge and expertise to ensure that your company is always connected and your employees are able to maximize their collaboration.

Why UC Monitoring is Important

Users are extremely sensitive about the quality of service that Microsoft Teams provides. Continuous Teams monitoring will satisfy the need for high up-time, problem resolution, and boosted security measures. UC monitoring for Teams is necessary for continued usage and deployment success, whether you:
  • Send an instant message
  • Use a channel to upload or download a document or post a message
  • Search for users, checking their presence
  • Use Teams to perform all your internal and external calls and hold web meetings

IT Consultants in New Jersey

Mindcore is an IT professional services and consulting firm in Fairfield, NJ that is committed to making improvements to your technology, strategy, and business processes. Our experts are happy to help you achieve your company’s goals and provide you with quality services that are backed by driven systems and management. We are happy to offer our IT services in New Jersey to the following areas:

IT Consultants in Florida

Mindcore also has an IT consulting firm in Delray Beach, FL that is the ultimate IT consulting resource for your company. We offer cyber security services, cloud computing services, microsoft 365 migration solutions, and effective IT advice to companies big and small in Florida. We are happy to offer our IT services in Florida to the following areas: