UC Monitoring
Unified communications (UC) platforms form the basis of some of the most essential business systems, regardless of what type of company you run. As the demand for a seamless user experience increases, it’s important to have the proper monitoring infrastructure in place to proactively address problems and maximize productivity in the workplace.
Microsoft Teams Monitoring
Microsoft Teams is the fastest growing application in Microsoft’s history and it has become pertinent to many organizations during the global Covid-19 pandemic. Once adopted, Microsoft Teams requires assessment, monitoring, and optimization on a regular basis to ensure businesses reap the benefits Teams has to offer. With comprehensive Microsoft Teams monitoring, you can predict and eliminate the risk of user complaints. Despite the loss of control that comes with cloud-based applications like Microsoft Teams, your IT needs to guarantee reliability and high performance 24/7.
Common Microsoft Teams Usage Problems
Messages and Threads
One of the most prevalent issues related to Teams is not being able to see the latest messages or threads. You may need to restart the app manually to trigger a refresh. Depending on which operating system you use, Windows or Mac, the steps to complete this process will vary. If this doesn’t work, try checking to see if you have a stable internet connection. You can also attempt to log in and out of the Teams web app if the dedicated desktop app isn’t functioning properly.
Webcam or Microphone
The most frustrating thing is when your webcam or microphone isn’t cooperating on a call, especially if that call is with an important client. The issue could likely be hardware related or a problem with your Teams privacy settings. First off, you’ll want to make sure your webcam and microphone are enabled before joining a call in Teams. If all else fails, the problem might be due to permissions – make sure that you’ve granted your web browser and the webpage permission to utilize your webcam and microphone.
Failure to Receive Notifications
If you’re not getting notified about certain things in Teams, communication with other members of your organization as well as external stakeholders may be disrupted. You may need to check your notification options under settings in the Teams app and make sure you’ve enabled them.
Teams is Freezing
Last on our list is an issue with the Teams app freezing up. When this happens, the easiest resolution is to force-quit the app and try launching it again. When you open the app again, everything should load as normal. If you’re still having trouble, don’t panic. As a backup, you can use the Teams web app instead and log in to your respective account.
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