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4  Reasons to Change Your IT Provider

4 Reasons to Change Your IT Provider

No matter what type of business you run, keeping your IT status in check is one of the many keys to success. You should be able to trust that your IT provider is doing what needs to be done to keep your business technology up-to-date, secure, and aligned with your goals. We understand that it can be difficult to sever ties with a company you may have worked with for years, but sometimes, that exact task is the best next step for your business. 

Whether your current IT company has been making small mistakes for years or you’ve recently experienced a major IT catastrophe, changing your IT provider might very well be the best thing you can do for your business right now. At Mindcore, IT is our passion. We’ve created a list of reasons to change your IT provider and help your business grow – learn more below! 

Reason 1: Your Business Needs are Not Being Met and/or Considered

Businesses of all kinds operate at many different paces and scales, meaning that each business’ IT needs are unique. Your IT provider should understand the intricacies of your business and what exactly your IT needs are, whether that be large file storage for accounting firms or enhanced protection against cyber-attacks for law firms. If your IT provider is not constantly optimizing your IT plan to meet your business needs and ensure that all angles are being covered, it may be time for a change.

Reason 2: There’s a Lack of Communication

Your IT provider should serve as a partner to you, and part of a partnership is proper and consistent communication. You prioritize communication with your clients or customers, so your IT provider should prioritize communication with you. You should be able to relax knowing that your IT provider will return your calls and emails in a timely manner, especially when you notice an urgent issue with your systems or technologies. Your provider should put your business’ productivity first. If they don’t, and you regularly find your calls and emails unanswered for long periods of time, they may not have your best interests in mind. 

Reason 3: Poor Documentation and Organization

The world of IT is complex. Your IT company should strive to document every aspect of your IT process, from your devices and login information to the cyber security systems you have in place. This makes it easier for you to understand their processes and ensure that everything being implemented is in the best interests of your company. When things are properly documented and organized, every member and employee of your business should be able to find exactly what they need, when they need it. Lack of organization also leads to mistakes and oversights, which is something we avoid at Mindcore. 

Reason 4: Your IT Provider Uses Old-Fashioned Processes

Technology moves quickly, and your IT provider should move at the exact same pace. In order to keep your business’ technological processes efficient and secure, your IT provider should keep everything they implement for you as up-to-date as possible. Some IT providers tend to get stuck in their ways and resist change, which is never a good trait for an IT company. You should align yourself and your business with an IT provider that keeps up with modern best practices, constantly evaluates for newer software or hardware and offers opinions regarding new solutions. Getting stuck in old ways not only creates the opportunity for security issues – it also allows your more up-to-date competitors to move ahead of you in the industry.

Leading IT Support in NJ and FL with Mindcore

At Mindcore, our ultimate goal is to ensure that we are the best possible IT partner for every business we work with, no matter their industry or size. We have over 20 years of experience working with companies all over the United States and helping them thrive via technology improvement and quality IT services. Whether you want to make the switch to the cloud or update your security protocols, our team at Mindcore will handle everything you need while keeping you informed and up-to-date every step of the way. You’ll get IT support from a team of professionals who will keep your company’s goals in mind as we implement the latest IT solutions and services. We want to create a customized IT solution for you – contact us today for more information or to schedule a consultation with one of our IT specialists! 

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Learn More About Matt

Matt Rosenthal is CEO and President of Mindcore, a full-service tech firm. He is a leader in the field of cyber security, designing and implementing highly secure systems to protect clients from cyber threats and data breaches. He is an expert in cloud solutions, helping businesses to scale and improve efficiency.

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