We took the time to sit down with their club management and show them how our white-glove service model along with our disciplined processes were a natural fit for their project.
The plan was for us to completely take over the club's IT and deploy our unique Operations as a Service (OaaS) model within their organization.
We started by splitting the project up into there separate phases.
Phase One: Our technologists reviewed all of their systems, software and hardware. Then we upgraded all the technology that was already consistent with current best-practices so they were up to date. In the process, we also applied current software and security patches and corrected all the preexisting network and system issues that were impacting their operations.
Phase Two: Once we laid a strong foundation for their IT services, we began to deploy system health monitoring software on all of their servers, PC's and laptops. This gave us the ability to monitor and respond to issues proactively, before they turned into problems. Then we created a custom, best-in-class ticketing and response system so that club employees could easily submit support requests. This system gave us the ability to track each issue as they came up in realtime.
Phase Three: We began to fill the role of their IT project management team and virtual Chief Information Officer (vCIO). As certified Project Management Professionals, our Project Management as a Service (PMaaS) allowed the club to identify projects, prioritize them, develop strategies and follow them through to completion. As their vCIO, we continue to meet with them on a regular basis where we advise them on budgeting and their ever-evolving business needs.